German-speaking Senior Business Travel Consultant (m,f)

Start: 19.10.26

We are partnering with a leading travel management, corporate card, and expense management company to recruit a Senior Business Travel Consultant to join their Berlin -based team.

In this role, you will provide high-quality support to corporate travelers, handling bookings for accommodations, flights, rail travel, and other business travel services. You will be responsible for ensuring seamless travel arrangements, assisting with self-service tools, and ensuring compliance with company and customer policies.

Your Role

• Provide customer support via chat, calls, and emails, ensuring a smooth travel experience

• Stay up to date with relevant travel information, destinations, and service providers

• Assess customer needs, urgency, and preferences efficiently

• Handle complex travel bookings, including flights, rail, accommodations, and additional services

• Assist customers with self-service options on travel platforms and apps

• Ensure responses are timely and aligned with service level agreements (SLAs)

• Maintain compliance with company and customer policies, following global travel standards

• Provide feedback to stakeholders on service improvements and key processes

• Participate in team discussions on industry trends, products, and service providers

• Stay informed about best practices in business travel

• Meet attendance, training, and performance expectations

Your Qualifications

• Fluent German (C1), both written and spoken

• 5+ years of experience in a business travel consultant role, handling air, rail, and accommodation bookings

• 3+ years of experience using GDS (Sabre, Amadeus, or Galileo) – Mandatory

• Experience in customer-facing roles or contact center environments

• Proficiency with tools such as Gmail, Zendesk, Slack, and Salesforce

• Ability to work rotating shifts (Monday to Sunday, 7 AM – 11 PM)

• Strong multitasking and problem-solving skills

• Ability to work independently and handle customer issues efficiently

• Professional, empathetic, and excellent communication skills

• Additional language skills in German, Spanish, or Italian are a plus

The Offer

• Competitive remuneration package based on experience, skills, and performance

• Full-time hybrid role in Berlin within an international environment

• Medical, dental, and vision coverage with premium plans

• Paid parental leave and bereavement leave

• Subsidized commuter benefits

• Mental health support programs

• Continuous guidance, training, and career development opportunities

• Opportunity to work with a globally recognized company in the business travel sector